Fussy
customer…
Life as a community
pharmacist can be really frustrated sometimes. Nowadays, customers can be very
fussy and disgusting. Today, I just came across one. However, since he has been
a regular customer with us for so many years, I just keep silent and did not
argue with him. Sigh~
Customer: Can you
order for me this cough effervescent tablet (showed his sample). It is very
effective for my cough and phlegm, and I take it for long term. Just keep some stock;
I will come here to buy slowly, you know la, I only come here to buy my
medications.
Pharmacist: Okay, I will
order for you. [I tried very hard to persuade
the purchaser and she agreed to order a lot for this VIP customer. The smallest
lot is 20, so, she ordered 20 boxes]
Customer: (come to
collect his medicine) May I know my special price?
Pharmacist: RM16/bx,
Sir.
Customer: How come so
expensive? My doctor only sells me at RM11/bx. Even airport also sells at
RM17/bx. Why arr? Can you ask your purchaser how come your price so expensive? I
don’t want to buy if like that, better get from my doctor, cheaper, I can save
RM5/bx.
Pharmacist: The best I
can give is RM14.40 (5% margin). We had ordered 20 boxes to enjoy the special
price because of you, Sir. [The cost is RM13.60/bx, cannot understand how the
doctor sells him at RM11]
Customer: In that
case, I buy one box. You can sell to others who don’t know the price.
Pharmacist: ……Thank
you, Sir. We will try to reflect the pricing problems to the management. [Talking
to him with smiley face] [Sigh~ I really need high EQ and PR skills to maintain
this type customer]
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